Story
Zscaler
HenkelHenkel Extends Zero Trust Exchange Across Identity Operations
Henkel, a consumer staples organization in Germany, uses Zero Trust Exchange from Zscaler to support identity operations for IAM and helpdesk.
IAM and helpdesk at Henkel review access control in Zero Trust Exchange rather than in personal files.
“In Germany, IAM and helpdesk already knew where access control went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Zscaler delivers cloud-native zero trust networking so users connect to applications without a traditional VPN or castle-and-moat network.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Risk and compliance | Zero Trust Exchange is the governed place IAM and helpdesk use for identity operations |
| Capability | New joiners can see how identity operations actually runs |
Story
Henkel did not need another dashboard that nobody opened. It needed identity operations to move. In Germany, IAM and helpdesk already knew where access control went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Zero Trust Exchange from Zscaler is now in that path. Zscaler delivers cloud-native zero trust networking so users connect to applications without a traditional VPN or castle-and-moat network. The company treats it as production tooling for identity operations, which is why IAM and helpdesk live in it rather than exporting from it once a quarter.
Henkel can show how access control is handled today. That is the value: a repeatable way to run identity operations on software the rest of the industry already recognizes.
