Story
Zoom
Heathrow AirportHeathrow Airport Standardizes Distributed Meetings on Zoom
Heathrow Airport, an information technology organization in the United States, uses Zoom Phone from Zoom to support hybrid collaboration for employees and partners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Zoom Phone is the governed place employees and partners use for hybrid collaboration |
Story
Heathrow Airport is based in the United States and runs information technology operations at a scale where distributed meetings cannot live in side channels. Employees and partners were reconciling competing copies of the same work, which slowed hybrid collaboration and hid who owned the next step.
The company runs hybrid collaboration on Zoom, with Zoom Phone as the product employees and partners actually open. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. For Heathrow Airport, that means employees and partners can open one workflow, see distributed meetings, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for distributed meetings.
