Story
PayPalGrupo TSI Modernizes Storefront Operations with PayPal
Grupo TSI, an information technology organization in the United States, uses PayPal Checkout from PayPal to support omnichannel retail for merchandising and digital.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because storefront operations has a clear owner |
| Productivity | Handoffs in omnichannel retail sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how omnichannel retail actually runs |
Story
Grupo TSI grew storefront operations faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Merchandising and digital were the ones stitching the picture together by hand.
Rolling out PayPal Checkout put omnichannel retail on PayPal. PayPal offers digital payments, checkout, and merchant services used by consumers and businesses to send and receive money online. Grupo TSI keeps the product in the path where work already happens, so merchandising and digital do not context-switch into a graveyard system used only for audits.
The visible result is steadier omnichannel retail. Storefront operations is easier to inspect, and adjacent groups can join merchandising and digital without a guided tour of someone's desktop.
