Story
Adobe
GladlyGladly Extends Adobe Commerce Across Experience Delivery
Gladly, an information technology organization in the United States, uses Adobe Commerce from Adobe to support experience delivery for experience and web teams.
Value results
| Category | Value result |
|---|---|
| Capability | Experience delivery stays visible to adjacent teams through Adobe Commerce |
| Capability | Experience and web teams work from the same Adobe Commerce record for digital journeys |
| Capability | Digital journeys can be reviewed without waiting on a personal export |
Story
Inside Gladly, experience delivery used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Experience and web teams needed a system that would still make sense after the original project team moved on.
Gladly uses Adobe Commerce from Adobe as the working layer for digital journeys. Adobe provides creative tools and experience platforms that help companies design content, run digital marketing, and manage customer journeys. The practical change is simple: experience delivery has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Gladly gets from Adobe is a durable place to run experience delivery and a way for experience and web teams to see the same digital journeys at the same time.
