Story
NVIDIA
Gilead SciencesGilead Sciences Modernizes Spoken Interfaces with NVIDIA
Gilead Sciences, a health care organization in the United States, uses NVIDIA AI Enterprise from NVIDIA to support customer and product conversations for product and contact center teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because spoken interfaces has a clear owner |
| Productivity | Handoffs in customer and product conversations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how customer and product conversations actually runs |
Story
Gilead Sciences grew spoken interfaces faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. Product and contact center teams were the ones stitching the picture together by hand.
Rolling out NVIDIA AI Enterprise put customer and product conversations on NVIDIA. NVIDIA supplies accelerated computing platforms and enterprise AI software that companies use to train and serve models. Gilead Sciences keeps the product in the path where work already happens, so product and contact center teams do not context-switch into a graveyard system used only for audits.
The visible result is steadier customer and product conversations. Spoken interfaces is easier to inspect, and adjacent groups can join product and contact center teams without a guided tour of someone's desktop.
