Story
PayPal
FreshdeskFreshdesk Runs Digital Commerce with PayPal
Freshdesk, an information technology organization in the United States, uses Honey from PayPal to support digital commerce for ecommerce and payments teams.
Value results
| Category | Value result |
|---|---|
| Capability | Online checkout can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for online checkout |
| Capability | Digital commerce stays visible to adjacent teams through Honey |
Story
Freshdesk grew online checkout faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Ecommerce and payments teams were the ones stitching the picture together by hand.
Rolling out Honey put digital commerce on PayPal. PayPal offers digital payments, checkout, and merchant services used by consumers and businesses to send and receive money online. Freshdesk keeps the product in the path where work already happens, so ecommerce and payments teams do not context-switch into a graveyard system used only for audits.
The visible result is steadier digital commerce. Online checkout is easier to inspect, and adjacent groups can join ecommerce and payments teams without a guided tour of someone's desktop.
