Story
Unity
Five9Five9 Brings Operations Visibility onto Unity
Five9, an information technology organization in the United States, uses Unity Gaming Services from Unity to support plant and field operations for operations engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because operations visibility has a clear owner |
| Productivity | Handoffs in plant and field operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Unity Gaming Services is the governed place operations engineers use for plant and field operations |
Story
Information Technology work at Five9 spans more than one site, even when headquarters sits in the United States. Operations visibility was splitting across regional habits. Operations engineers asked for a shared way to run plant and field operations without freezing local judgment.
Unity (Unity Gaming Services) is what they standardized on. Unity is a real-time 3D platform used for games, digital twins, and industrial visualization. Five9 uses it as the system of record for operations visibility, with operations engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
