Story
Fiserv
KKRFiserv at KKR: Policy and Claims
KKR, a financials organization in the United States, uses Fraud and Risk from Fiserv to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Insurance operations stays visible to adjacent teams through Fraud and Risk |
| Risk and compliance | Underwriters and claims handlers work from the same Fraud and Risk record for policy and claims |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
Story
KKR did not need another dashboard that nobody opened. It needed insurance operations to move. In the United States, underwriters and claims handlers already knew where policy and claims went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Fraud and Risk from Fiserv is now in that path. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. The company treats it as production tooling for insurance operations, which is why underwriters and claims handlers live in it rather than exporting from it once a quarter.
KKR can show how policy and claims is handled today. That is the value: a repeatable way to run insurance operations on software the rest of the industry already recognizes.
