Story
BMC
FactSetFactSet Brings Employee Requests onto BMC
FactSet, a financials organization in the United States, uses Helix ITSM from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
| Capability | Shared services stays visible to adjacent teams through Helix ITSM |
Story
Inside FactSet, shared services used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United States. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
FactSet uses Helix ITSM from BMC as the working layer for employee requests. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What FactSet gets from BMC is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
