Story
Atlassian
Eversource EnergyEversource Energy Brings Contract Routing onto Atlassian
Eversource Energy, a utilities organization in the United States, uses Jira Service Management from Atlassian to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because contract routing has a clear owner |
| Productivity | Handoffs in agreement management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Jira Service Management is the governed place legal and business owners use for agreement management |
Story
Utilities work at Eversource Energy spans more than one site, even when headquarters sits in the United States. Contract routing was splitting across regional habits. Legal and business owners asked for a shared way to run agreement management without freezing local judgment.
Atlassian (Jira Service Management) is what they standardized on. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. Eversource Energy uses it as the system of record for contract routing, with legal and business owners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
