Story
BMC
ER SnellER Snell Extends Helix Operations Management Across Shared Services
ER Snell, an information technology organization in the United States, uses Helix Operations Management from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Shared services stays visible to adjacent teams through Helix Operations Management |
| Capability | HR, facilities, and finance ops work from the same Helix Operations Management record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
Story
Inside ER Snell, shared services used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
ER Snell uses Helix Operations Management from BMC as the working layer for employee requests. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What ER Snell gets from BMC is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
