Story
Epic Systems
NovartisEpic Systems Supports Care Delivery at Novartis
Novartis, a health care organization in Switzerland, uses Epic EHR from Epic Systems to support care delivery for clinicians and HIM.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because clinical records has a clear owner |
| Productivity | Handoffs in care delivery sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Epic EHR is the governed place clinicians and HIM use for care delivery |
Story
Novartis grew clinical records faster than the local tools around it. From Switzerland, health care teams still had to serve customers and internal partners who expected a straight answer. Clinicians and HIM were the ones stitching the picture together by hand.
Rolling out Epic EHR put care delivery on Epic Systems. Epic Systems is the leading electronic health record vendor for hospitals and clinics, with MyChart for patient access. Novartis keeps the product in the path where work already happens, so clinicians and HIM do not context-switch into a graveyard system used only for audits.
The visible result is steadier care delivery. Clinical records is easier to inspect, and adjacent groups can join clinicians and HIM without a guided tour of someone's desktop.
