Story
Epic Systems@
Quest Diagnostics
Epic Systems at Quest Diagnostics: Clinical Records
Quest Diagnostics, a health care organization in the United States, uses Haiku from Epic Systems to support care delivery for clinicians and HIM.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in care delivery sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Haiku is the governed place clinicians and HIM use for care delivery |
| Capability | New joiners can see how care delivery actually runs |
Story
Quest Diagnostics grew clinical records faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. Clinicians and HIM were the ones stitching the picture together by hand.
Rolling out Haiku put care delivery on Epic Systems. Epic Systems is the leading electronic health record vendor for hospitals and clinics, with MyChart for patient access. Quest Diagnostics keeps the product in the path where work already happens, so clinicians and HIM do not context-switch into a graveyard system used only for audits.
The visible result is steadier care delivery. Clinical records is easier to inspect, and adjacent groups can join clinicians and HIM without a guided tour of someone's desktop.
