Story
Epic Systems
CVS HealthEpic Systems at CVS Health: Regulated Content
CVS Health, a health care organization in the United States, uses Haiku from Epic Systems to support clinical and quality operations for quality and clinical ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because regulated content has a clear owner |
| Productivity | Handoffs in clinical and quality operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how clinical and quality operations actually runs |
Story
CVS Health did not need another dashboard that nobody opened. It needed clinical and quality operations to move. In the United States, quality and clinical ops already knew where regulated content went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Haiku from Epic Systems is now in that path. Epic Systems is the leading electronic health record vendor for hospitals and clinics, with MyChart for patient access. The company treats it as production tooling for clinical and quality operations, which is why quality and clinical ops live in it rather than exporting from it once a quarter.
CVS Health can show how regulated content is handled today. That is the value: a repeatable way to run clinical and quality operations on software the rest of the industry already recognizes.
