Story
Snowflake
Epic GamesEpic Games Uses Cortex AI for Event Streams
Epic Games, a communication services organization in the United States, uses Cortex AI from Snowflake to support real-time operations for platform engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because event streams has a clear owner |
| Productivity | Handoffs in real-time operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how real-time operations actually runs |
Story
Communication Services work at Epic Games spans more than one site, even when headquarters sits in the United States. Event streams was splitting across regional habits. Platform engineers asked for a shared way to run real-time operations without freezing local judgment.
Snowflake (Cortex AI) is what they standardized on. Snowflake is a cloud data platform that separates storage and compute so organizations can share, analyze, and govern data across clouds. Epic Games uses it as the system of record for event streams, with platform engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
