Story
Infor
EntergyEntergy Uses Coleman AI for Order Management
Entergy, a utilities organization in the United States, uses Coleman AI from Infor to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for order management |
| Capability | Order to cash stays visible to adjacent teams through Coleman AI |
| Capability | Order desk and finance work from the same Coleman AI record for order management |
Story
Utilities work at Entergy spans more than one site, even when headquarters sits in the United States. Order management was splitting across regional habits. Order desk and finance asked for a shared way to run order to cash without freezing local judgment.
Infor (Coleman AI) is what they standardized on. Infor delivers industry-specific cloud ERP and supply chain applications for manufacturing, healthcare, hospitality, and distribution. Entergy uses it as the system of record for order management, with order desk and finance as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
