Story
Zoom
EntergyEntergy Modernizes Institutional Knowledge with Zoom
Entergy, a utilities organization in the United States, uses Zoom Meetings from Zoom to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
| Capability | Documentation stays visible to adjacent teams through Zoom Meetings |
| Capability | Specialists and new hires work from the same Zoom Meetings record for institutional knowledge |
Story
Entergy grew institutional knowledge faster than the local tools around it. From the United States, utilities teams still had to serve customers and internal partners who expected a straight answer. Specialists and new hires were the ones stitching the picture together by hand.
Rolling out Zoom Meetings put documentation on Zoom. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Entergy keeps the product in the path where work already happens, so specialists and new hires do not context-switch into a graveyard system used only for audits.
The visible result is steadier documentation. Institutional knowledge is easier to inspect, and adjacent groups can join specialists and new hires without a guided tour of someone's desktop.
