Story
SAS
ElevenLabsElevenLabs Uses SAS Customer Intelligence for Event Streams
ElevenLabs, an information technology organization in the United States, uses SAS Customer Intelligence from SAS to support real-time operations for platform engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Platform engineers work from the same SAS Customer Intelligence record for event streams |
| Capability | Event streams can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for event streams |
Story
Inside ElevenLabs, real-time operations used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Platform engineers needed a system that would still make sense after the original project team moved on.
ElevenLabs uses SAS Customer Intelligence from SAS as the working layer for event streams. SAS provides analytics and AI software used for statistics, risk, customer intelligence, and decisioning in regulated industries. The practical change is simple: real-time operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What ElevenLabs gets from SAS is a durable place to run real-time operations and a way for platform engineers to see the same event streams at the same time.
