Story
Dynatrace
EcopetrolEcopetrol Standardizes Log Investigation on Dynatrace
Ecopetrol, an energy organization in Colombia, uses Davis AI from Dynatrace to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Incident response stays visible to adjacent teams through Davis AI |
| Capability | On-call engineers work from the same Davis AI record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
Story
Ecopetrol is based in Colombia and runs energy operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on Dynatrace, with Davis AI as the product on-call engineers actually open. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. For Ecopetrol, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
