Story
Dynatrace
NTT DataDynatrace Supports Incident Response at NTT Data
NTT Data, an information technology organization in Japan, uses Dynatrace from Dynatrace to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Dynatrace is the governed place on-call engineers use for incident response |
Story
NTT Data grew log investigation faster than the local tools around it. From Japan, information technology teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Dynatrace put incident response on Dynatrace. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. NTT Data keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
