Story
Dynatrace
DotzDotz Modernizes Application Health with Dynatrace
Dotz, an information technology organization in the United States, uses Dynatrace from Dynatrace to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Dynatrace |
| Capability | SREs and developers work from the same Dynatrace record for application health |
Story
Dotz grew application health faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out Dynatrace put production support on Dynatrace. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. Dotz keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
