Story
PagerDuty@
Dick's Sporting Goods
Dick's Sporting Goods Standardizes Log Investigation on PagerDuty
Dick's Sporting Goods, a consumer discretionary organization in the United States, uses Incident Management from PagerDuty to support incident response for on-call engineers.
On-call engineers at Dick's Sporting Goods review log investigation in Incident Management rather than in personal files.
“Consumer Discretionary work at Dick's Sporting Goods spans more than one site, even when headquarters sits in the United States.”
“On-call engineers asked for a shared way to run incident response without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Risk and compliance | Incident Management is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Consumer Discretionary work at Dick's Sporting Goods spans more than one site, even when headquarters sits in the United States. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
PagerDuty (Incident Management) is what they standardized on. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Dick's Sporting Goods uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
