Story
Fiserv
Deutsche BoerseDeutsche Boerse Adopts Fiserv for Insurance Operations
Deutsche Boerse, a financials organization in Germany, uses Payments from Fiserv to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how insurance operations actually runs |
Story
Inside Deutsche Boerse, insurance operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of Germany. Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.
Deutsche Boerse uses Payments from Fiserv as the working layer for policy and claims. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. The practical change is simple: insurance operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Deutsche Boerse gets from Fiserv is a durable place to run insurance operations and a way for underwriters and claims handlers to see the same policy and claims at the same time.
