Story
PagerDuty
DeciphexDeciphex Runs Production Support with PagerDuty
Deciphex, an information technology organization in the United States, uses Process Automation from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Process Automation |
Story
Deciphex grew application health faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out Process Automation put production support on PagerDuty. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Deciphex keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
