Story
PagerDuty@
Dairy Farmers of America
Dairy Farmers of America Adopts PagerDuty for Incident Management
Dairy Farmers of America, a consumer staples organization in the United States, uses Customer Service from PagerDuty to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Inside Dairy Farmers of America, incident management used to depend on whoever still had the latest file. That pattern is common in consumer staples groups working out of the United States. On-call rotations needed a system that would still make sense after the original project team moved on.
Dairy Farmers of America uses Customer Service from PagerDuty as the working layer for on-call response. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Dairy Farmers of America gets from PagerDuty is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
