Story
Coupa
BitdefenderCoupa at Bitdefender: Order Management
Bitdefender, an information technology organization in Romania, uses Treasury from Coupa to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Order desk and finance work from the same Treasury record for order management |
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
Story
Bitdefender grew order management faster than the local tools around it. From Romania, information technology teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out Treasury put order to cash on Coupa. Coupa is a spend management platform for procurement, invoicing, expenses, and supply chain design used by finance and procurement teams. Bitdefender keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
