Story
Dynatrace
ConduentConduent Extends Grail Across Incident Response
Conduent, an information technology organization in the United States, uses Grail from Dynatrace to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Grail is the governed place on-call engineers use for incident response |
Story
Inside Conduent, incident response used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. On-call engineers needed a system that would still make sense after the original project team moved on.
Conduent uses Grail from Dynatrace as the working layer for log investigation. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. The practical change is simple: incident response has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Conduent gets from Dynatrace is a durable place to run incident response and a way for on-call engineers to see the same log investigation at the same time.
