Story
Guidewire
Citizens FinancialCitizens Financial Brings Core Processing onto Guidewire
Citizens Financial, a financials organization in the United States, uses PolicyCenter from Guidewire to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because core processing has a clear owner |
| Risk and compliance | PolicyCenter is the governed place operations and product use for banking operations |
| Capability | New joiners can see how banking operations actually runs |
Story
Inside Citizens Financial, banking operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United States. Operations and product needed a system that would still make sense after the original project team moved on.
Citizens Financial uses PolicyCenter from Guidewire as the working layer for core processing. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. The practical change is simple: banking operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Citizens Financial gets from Guidewire is a durable place to run banking operations and a way for operations and product to see the same core processing at the same time.
