Story
Proofpoint
CiscoCisco Extends Security Awareness Across Identity Operations
Cisco, an information technology organization in the United States, uses Security Awareness from Proofpoint to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Security Awareness is the governed place IAM and helpdesk use for identity operations |
Story
Inside Cisco, identity operations used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. IAM and helpdesk needed a system that would still make sense after the original project team moved on.
Cisco uses Security Awareness from Proofpoint as the working layer for access control. Proofpoint focuses on human-centric cybersecurity, especially email threat protection, data loss prevention, and awareness training. The practical change is simple: identity operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Cisco gets from Proofpoint is a durable place to run identity operations and a way for IAM and helpdesk to see the same access control at the same time.
