Story
Veeva
CignaCigna Brings Regulated Content onto Veeva
Cigna, a health care organization in the United States, uses Veeva Clinical from Veeva to support clinical and quality operations for quality and clinical ops.
A Veeva Clinical rollout at Cigna took clinical and quality operations out of inboxes and into a named queue.
“Health Care work at Cigna spans more than one site, even when headquarters sits in the United States.”
“Quality and clinical ops asked for a shared way to run clinical and quality operations without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because regulated content has a clear owner |
| Productivity | Handoffs in clinical and quality operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Veeva Clinical is the governed place quality and clinical ops use for clinical and quality operations |
Story
Health Care work at Cigna spans more than one site, even when headquarters sits in the United States. Regulated content was splitting across regional habits. Quality and clinical ops asked for a shared way to run clinical and quality operations without freezing local judgment.
Veeva (Veeva Clinical) is what they standardized on. Veeva provides cloud software for life sciences, covering clinical, quality, commercial, and regulatory content on Vault. Cigna uses it as the system of record for regulated content, with quality and clinical ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
