Story
Stripe
CarvanaCarvana Modernizes Storefront Operations with Stripe
Carvana, a consumer discretionary organization in the United States, uses Stripe Payments from Stripe to support omnichannel retail for merchandising and digital.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for storefront operations |
| Capability | Omnichannel retail stays visible to adjacent teams through Stripe Payments |
| Capability | Merchandising and digital work from the same Stripe Payments record for storefront operations |
Story
Carvana grew storefront operations faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. Merchandising and digital were the ones stitching the picture together by hand.
Rolling out Stripe Payments put omnichannel retail on Stripe. Stripe is a payments and financial infrastructure platform that companies use to accept cards, run subscriptions, and move money. Carvana keeps the product in the path where work already happens, so merchandising and digital do not context-switch into a graveyard system used only for audits.
The visible result is steadier omnichannel retail. Storefront operations is easier to inspect, and adjacent groups can join merchandising and digital without a guided tour of someone's desktop.
