Story
Cartesia
SmarterDCartesia at SmarterD: Spoken Interfaces
SmarterD, an information technology organization in the United States, uses Streaming TTS from Cartesia to support customer and product conversations for product and contact center teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because spoken interfaces has a clear owner |
| Productivity | Handoffs in customer and product conversations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how customer and product conversations actually runs |
Story
SmarterD did not need another dashboard that nobody opened. It needed customer and product conversations to move. In the United States, product and contact center teams already knew where spoken interfaces went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Streaming TTS from Cartesia is now in that path. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. The company treats it as production tooling for customer and product conversations, which is why product and contact center teams live in it rather than exporting from it once a quarter.
SmarterD can show how spoken interfaces is handled today. That is the value: a repeatable way to run customer and product conversations on software the rest of the industry already recognizes.
