Story
Canva
LendleaseCanva Supports Research and Listening at Lendlease
Lendlease, an information technology organization in the United States, uses Canva from Canva to support research and listening for CX and people teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because experience feedback has a clear owner |
| Risk and compliance | Canva is the governed place CX and people teams use for research and listening |
| Capability | New joiners can see how research and listening actually runs |
Story
Lendlease is based in the United States and runs information technology operations at a scale where experience feedback cannot live in side channels. CX and people teams were reconciling competing copies of the same work, which slowed research and listening and hid who owned the next step.
The company runs research and listening on Canva, with Canva as the product CX and people teams actually open. Canva is a visual communication platform that lets teams design presentations, social assets, and documents from shared brand kits. For Lendlease, that means CX and people teams can open one workflow, see experience feedback, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for experience feedback.
