Story
PagerDuty
CanonicalCanonical Uses AIOps for Security Telemetry
Canonical, an information technology organization in the United Kingdom, uses AIOps from PagerDuty to support detection engineering for detection engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in detection engineering sit in a shared queue instead of a mailbox trail |
| Risk and compliance | AIOps is the governed place detection engineers use for detection engineering |
| Capability | New joiners can see how detection engineering actually runs |
Story
Inside Canonical, detection engineering used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United Kingdom. Detection engineers needed a system that would still make sense after the original project team moved on.
Canonical uses AIOps from PagerDuty as the working layer for security telemetry. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The practical change is simple: detection engineering has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Canonical gets from PagerDuty is a durable place to run detection engineering and a way for detection engineers to see the same security telemetry at the same time.
