Story
Infor
CanonicalCanonical Runs Order to Cash with Infor
Canonical, an information technology organization in the United Kingdom, uses Infor Financials from Infor to support order to cash for order desk and finance.
Infor Financials became the place Canonical uses to take orders through fulfillment and billing without rekeying between tools.
“From the United Kingdom, information technology teams still had to serve customers and internal partners who expected a straight answer.”
“Infor delivers industry-specific cloud ERP and supply chain applications for manufacturing, healthcare, hospitality, and distribution.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
| Capability | Order to cash stays visible to adjacent teams through Infor Financials |
Story
Canonical grew order management faster than the local tools around it. From the United Kingdom, information technology teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out Infor Financials put order to cash on Infor. Infor delivers industry-specific cloud ERP and supply chain applications for manufacturing, healthcare, hospitality, and distribution. Canonical keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
