Story
Box
GladlyBox at Gladly: Contract Routing
Gladly, an information technology organization in the United States, uses Box Governance from Box to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Capability | Legal and business owners work from the same Box Governance record for contract routing |
| Capability | Contract routing can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for contract routing |
Story
Gladly grew contract routing faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Legal and business owners were the ones stitching the picture together by hand.
Rolling out Box Governance put agreement management on Box. Box is a content cloud for storing, sharing, and governing enterprise files, with workflow and AI features for knowledge work. Gladly keeps the product in the path where work already happens, so legal and business owners do not context-switch into a graveyard system used only for audits.
The visible result is steadier agreement management. Contract routing is easier to inspect, and adjacent groups can join legal and business owners without a guided tour of someone's desktop.
