Story
Unity@
Baltimore Gas and Electric
Baltimore Gas and Electric Uses Unity Gaming Services for Operations Visibility
Baltimore Gas and Electric, an information technology organization in the United States, uses Unity Gaming Services from Unity to support plant and field operations for operations engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in plant and field operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Unity Gaming Services is the governed place operations engineers use for plant and field operations |
| Capability | New joiners can see how plant and field operations actually runs |
Story
Inside Baltimore Gas and Electric, plant and field operations used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Operations engineers needed a system that would still make sense after the original project team moved on.
Baltimore Gas and Electric uses Unity Gaming Services from Unity as the working layer for operations visibility. Unity is a real-time 3D platform used for games, digital twins, and industrial visualization. The practical change is simple: plant and field operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Baltimore Gas and Electric gets from Unity is a durable place to run plant and field operations and a way for operations engineers to see the same operations visibility at the same time.
