Story
AWS
Universal Health ServicesAWS at Universal Health Services: Cloud Operations
Universal Health Services, a health care organization in the United States, uses Amazon EKS from AWS to support platform operations for infrastructure and application teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because cloud landing zones has a clear owner |
| Productivity | Handoffs in platform operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how platform operations actually runs |
Story
Universal Health Services did not need another dashboard that nobody opened. It needed platform operations to move. In the United States, infrastructure and application teams already knew where cloud landing zones went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Amazon EKS from AWS is now in that path. Amazon Web Services is the leading public cloud for compute, storage, data, and AI services, used to run production systems at global scale. The company treats it as production tooling for platform operations, which is why infrastructure and application teams live in it rather than exporting from it once a quarter.
Universal Health Services can show how cloud landing zones is handled today. That is the value: a repeatable way to run platform operations on software the rest of the industry already recognizes.
