Story
Cartesia
AtlassianAtlassian Brings Spoken Interfaces onto Cartesia
Atlassian, an information technology organization in Australia, uses Cartesia Voice API from Cartesia to support customer and product conversations for product and contact center teams.
Cartesia Voice API became the place Atlassian uses to add natural voice to products and agents without standing up a studio pipeline.
“Inside Atlassian, customer and product conversations used to depend on whoever still had the latest file.”
“Product and contact center teams needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because spoken interfaces has a clear owner |
| Risk and compliance | Cartesia Voice API is the governed place product and contact center teams use for customer and product conversations |
| Capability | New joiners can see how customer and product conversations actually runs |
Story
Inside Atlassian, customer and product conversations used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of Australia. Product and contact center teams needed a system that would still make sense after the original project team moved on.
Atlassian uses Cartesia Voice API from Cartesia as the working layer for spoken interfaces. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. The practical change is simple: customer and product conversations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Atlassian gets from Cartesia is a durable place to run customer and product conversations and a way for product and contact center teams to see the same spoken interfaces at the same time.
