Story
Appian
LinearAppian Supports Back-office Automation at Linear
Linear, an information technology organization in the United States, uses Appian Platform from Appian to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Back-office automation stays visible to adjacent teams through Appian Platform |
| Capability | Operations analysts work from the same Appian Platform record for repetitive desktop work |
| Capability | Repetitive desktop work can be reviewed without waiting on a personal export |
Story
Linear grew repetitive desktop work faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out Appian Platform put back-office automation on Appian. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. Linear keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
