Story
Smartsheet
ANA HoldingsANA Holdings Adopts Smartsheet for Documentation
ANA Holdings, an industrials organization in Japan, uses Dynamic View from Smartsheet to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because institutional knowledge has a clear owner |
| Productivity | Handoffs in documentation sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how documentation actually runs |
Story
Inside ANA Holdings, documentation used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of Japan. Specialists and new hires needed a system that would still make sense after the original project team moved on.
ANA Holdings uses Dynamic View from Smartsheet as the working layer for institutional knowledge. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. The practical change is simple: documentation has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What ANA Holdings gets from Smartsheet is a durable place to run documentation and a way for specialists and new hires to see the same institutional knowledge at the same time.
