Story
Dynatrace
American TowerAmerican Tower Adopts Dynatrace for Incident Management
American Tower, a real estate organization in the United States, uses Grail from Dynatrace to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Inside American Tower, incident management used to depend on whoever still had the latest file. That pattern is common in real estate groups working out of the United States. On-call rotations needed a system that would still make sense after the original project team moved on.
American Tower uses Grail from Dynatrace as the working layer for on-call response. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What American Tower gets from Dynatrace is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
