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OpenAI
American Express GBTAmerican Express GBT Adopts OpenAI for Engineering
American Express GBT, an industrials organization in the United States, uses Assistants API from OpenAI to support engineering for developers.
American Express GBT uses Assistants API to use an assistant inside the editor for boilerplate, tests, and reviews.
“Inside American Express GBT, engineering used to depend on whoever still had the latest file.”
“Developers needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for software delivery |
| Capability | Engineering stays visible to adjacent teams through Assistants API |
| Capability | Developers work from the same Assistants API record for software delivery |
Story
Inside American Express GBT, engineering used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of the United States. Developers needed a system that would still make sense after the original project team moved on.
American Express GBT uses Assistants API from OpenAI as the working layer for software delivery. OpenAI develops foundation models and ChatGPT Enterprise, used by companies to build assistants, analyze documents, and speed knowledge work. The practical change is simple: engineering has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What American Express GBT gets from OpenAI is a durable place to run engineering and a way for developers to see the same software delivery at the same time.
