Story
SAS
American Express GBTAmerican Express GBT Uses SAS Customer Intelligence for Event Streams
American Express GBT, an industrials organization in the United States, uses SAS Customer Intelligence from SAS to support real-time operations for platform engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for event streams |
| Capability | Real-time operations stays visible to adjacent teams through SAS Customer Intelligence |
| Capability | Platform engineers work from the same SAS Customer Intelligence record for event streams |
Story
Industrials work at American Express GBT spans more than one site, even when headquarters sits in the United States. Event streams was splitting across regional habits. Platform engineers asked for a shared way to run real-time operations without freezing local judgment.
SAS (SAS Customer Intelligence) is what they standardized on. SAS provides analytics and AI software used for statistics, risk, customer intelligence, and decisioning in regulated industries. American Express GBT uses it as the system of record for event streams, with platform engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
