Story
OpenText
American Express GBTAmerican Express GBT Standardizes Institutional Knowledge on OpenText
American Express GBT, an industrials organization in the United States, uses Cybersecurity from OpenText to support documentation for specialists and new hires.
Specialists and new hires at American Express GBT review institutional knowledge in Cybersecurity rather than in personal files.
“Industrials work at American Express GBT spans more than one site, even when headquarters sits in the United States.”
“Specialists and new hires asked for a shared way to run documentation without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because institutional knowledge has a clear owner |
| Risk and compliance | Cybersecurity is the governed place specialists and new hires use for documentation |
| Capability | New joiners can see how documentation actually runs |
Story
Industrials work at American Express GBT spans more than one site, even when headquarters sits in the United States. Institutional knowledge was splitting across regional habits. Specialists and new hires asked for a shared way to run documentation without freezing local judgment.
OpenText (Cybersecurity) is what they standardized on. OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations. American Express GBT uses it as the system of record for institutional knowledge, with specialists and new hires as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
