Story
Atlassian
AlconAlcon Brings Distributed Meetings onto Atlassian
Alcon, a health care organization in Switzerland, uses Jira Service Management from Atlassian to support hybrid collaboration for employees and partners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Jira Service Management is the governed place employees and partners use for hybrid collaboration |
Story
Health Care work at Alcon spans more than one site, even when headquarters sits in Switzerland. Distributed meetings was splitting across regional habits. Employees and partners asked for a shared way to run hybrid collaboration without freezing local judgment.
Atlassian (Jira Service Management) is what they standardized on. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. Alcon uses it as the system of record for distributed meetings, with employees and partners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
