Story
Guidewire
AirwallexAirwallex Modernizes Policy and Claims with Guidewire
Airwallex, a financials organization in Australia, uses InsuranceSuite from Guidewire to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | InsuranceSuite is the governed place underwriters and claims handlers use for insurance operations |
| Capability | New joiners can see how insurance operations actually runs |
Story
Airwallex is based in Australia and runs financials operations at a scale where policy and claims cannot live in side channels. Underwriters and claims handlers were reconciling competing copies of the same work, which slowed insurance operations and hid who owned the next step.
The company runs insurance operations on Guidewire, with InsuranceSuite as the product underwriters and claims handlers actually open. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. For Airwallex, that means underwriters and claims handlers can open one workflow, see policy and claims, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for policy and claims.
