Story
Google Cloud
AirwallexFintech Platform Accelerates Time to Market by 95% with Google Cloud AI Solutions
Airwallex, a financial services platform processing $200+ billion annually, transformed customer support and engineering productivity by implementing Google Cloud's Vertex AI and Gemini solutions.
Value results
| Category | Value result |
|---|---|
| Cost | 40% time savings in dispute resolution case handling |
| Speed | 10x faster customer issue resolution using AI analytics |
| Speed | More than 95% acceleration in time to market through AI-powered engineering |
| Speed | 50% reduction in network latency through Google Cloud infrastructure migration |
| Productivity | More than 90% of engineers experiencing productivity growth by integrating AI into daily work |
Airwallex, founded in 2015, is a global financial platform processing over $200 billion in annual transactions. Operating in the fintech sector, the company delivers global payments, business accounts, corporate cards, billing and spend management, and embedded financial services without the constraints of traditional banking. Airwallex migrated its infrastructure to Google Cloud in 2022 to reduce service latency and meet global compliance requirements. To maintain competitive advantage in the rapidly evolving fintech market, the company needed to become AI-native while improving customer service quality and engineering productivity, leading it to adopt Google Cloud's AI suite—including Vertex AI, Gemini, and NotebookLM—to integrate advanced AI capabilities seamlessly with its existing infrastructure.
Using Vertex AI, Airwallex implemented voice-of-customer analysis that enables the support team to address customer issues 10x faster. The platform also automated dispute resolution, reducing case handling time by 40%, freeing support staff to focus on higher-value interactions. For engineering, the team leveraged Gemini on Vertex AI and NotebookLM with Agent2Agent protocols to enable conversational development. By automating code generation and test writing—reducing test creation from three days to 15 minutes—the company accelerated time to market by more than 95% while over 90% of engineers reported productivity gains. The high-performance infrastructure also reduced network latency by 50% and enabled data-driven decision-making through Looker integration across the business.
Airwallex is now advancing toward agentic finance, where specialized AI agents handle specific financial functions like treasury optimization, payables management, and expense reconciliation in real time. Connected to the underlying system of record, these agents can act autonomously on behalf of the Airwallex team, driving higher productivity while maintaining accuracy and compliance. The company plans to deepen its use of Gemini and Vertex AI to build new capabilities and more personalized services at scale, positioning itself to quickly meet evolving customer needs while sustaining competitive edge in the dynamic fintech market.
