Story
Oracle
AircallAircall Uses Oracle Cloud Infrastructure for Order Management
Aircall, an information technology organization in France, uses Oracle Cloud Infrastructure from Oracle to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Oracle Cloud Infrastructure is the governed place order desk and finance use for order to cash |
| Capability | New joiners can see how order to cash actually runs |
Story
Inside Aircall, order to cash used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of France. Order desk and finance needed a system that would still make sense after the original project team moved on.
Aircall uses Oracle Cloud Infrastructure from Oracle as the working layer for order management. Oracle delivers enterprise applications, databases, and cloud infrastructure, including Fusion Cloud ERP and Oracle Cloud Infrastructure. The practical change is simple: order to cash has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Aircall gets from Oracle is a durable place to run order to cash and a way for order desk and finance to see the same order management at the same time.
