Customer
Philip Morris International
Philip Morris International is a consumer staples organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
Value Graph
Philip Morris International uses DocuSign, Twilio, Genesys, Shopify, Red Hat, Hugging Face, OpenAI, Smartsheet, Pega, Dataiku, Zscaler. Industry: Consumer Staples. Drag nodes, filter types, or expand a node to follow more commonalities.
All Philip Morris International customer value stories (11)
DocuSign@Philip Morris International
Philip Morris International uses CLM to keep procedures next to the work so people do not hunt through inboxes.
Twilio@Philip Morris International
Teams at Philip Morris International moved contact center routing onto Twilio after local tools started to collide.
Genesys@Philip Morris International
Philip Morris International uses Outbound to track conversations across channels without losing the thread.
Shopify@Philip Morris International
Finance and product at Philip Morris International review subscription billing in Shopify POS rather than in personal files.
Red Hat@Philip Morris International
When backup and failover outgrew homegrown tracking, Philip Morris International brought in Red Hat.
Hugging Face@Philip Morris International
In the United States, Philip Morris International relies on Hugging Face for customer and product conversations.
OpenAI@Philip Morris International
OpenAI API sits in the daily path at Philip Morris International, especially for product and contact center teams.
Smartsheet@Philip Morris International
Teams at Philip Morris International moved cross-team delivery onto Smartsheet after local tools started to collide.
Pega@Philip Morris International
When IT service requests outgrew homegrown tracking, Philip Morris International brought in Pega.
Dataiku@Philip Morris International
In the United States, Philip Morris International relies on Dataiku for real-time operations.
Zscaler@Philip Morris International
Shared Zscaler Deception workspaces help Philip Morris International keep cloud security review honest across teams.