Customer
Philip Morris International
Philip Morris International is a consumer staples organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All Philip Morris International customer value stories
DocuSign@Philip Morris International
Philip Morris International uses CLM to keep procedures next to the work so people do not hunt through inboxes.
Shopify@Philip Morris International
Finance and product at Philip Morris International review subscription billing in Shopify POS rather than in personal files.
Red Hat@Philip Morris International
When backup and failover outgrew homegrown tracking, Philip Morris International brought in Red Hat.
Hugging Face@Philip Morris International
In the United States, Philip Morris International relies on Hugging Face for customer and product conversations.
OpenAI@Philip Morris International
OpenAI API sits in the daily path at Philip Morris International, especially for product and contact center teams.
Smartsheet@Philip Morris International
Teams at Philip Morris International moved cross-team delivery onto Smartsheet after local tools started to collide.
Pega@Philip Morris International
When IT service requests outgrew homegrown tracking, Philip Morris International brought in Pega.
Dataiku@Philip Morris International
In the United States, Philip Morris International relies on Dataiku for real-time operations.